Movelia Faqs
How can I contact Movelia?

At our Call Center 902 33 55 33, you will be attended from Monday to Friday from 8:00 a 20:00 and Saturday and Sunday from 9 to 14:00 and from 16: 00 to 19:00.

If you prefer, you can use the ONLINE help section found at the top of the homepage of our web, or send us an email to

How can I buy a ticket?

You can make your purchases quickly and safely through our website. If you have any questions, you can consult the "Buying Guide" section from the home page.

Also, if you prefer, through our Call Center 902 33 55 33 where you will be attended from Monday to Friday: 08:00 to 20:00 and on Saturdays, Sundays and public holidays, from 09:00 to 14:00 and from 16:00 to 19:00 or at your travel agency.

Can I travel with pets?

Dogs and cats are allowed on national trips as long as they are transported in rigid pet carriers and, depending on the company, sedated. They will always travel on the coach's boot. Only one pet is allowed per bus and a small fee must be paid depending on the company. You can consult the transport conditions in the "Supplements" section at the home page.
It is totally forbidden to travel with pets on international trips.

Can I carry my bicycle?

On national trips, bicycles are allowed by paying an extra charge. It must be properly packed so it does not harm other passenger’s baggage.
You can consult the transport conditions in the "Supplements" section at the home page.

Can I travel with a surfboard?

On national trips, surfboards are allowed by paying an extra charge. You can consult the transport conditions in the "Supplements" section at the home page.

Can I go directly to the bus with my e-ticket?

Yes. By printing the e-ticket can go directly to the bus, both on national and international trips. In some companies, and only on national trips, you can access the bus by presenting your ticket reference number together with your ID card or Passport.

Can another person travel different from the one appearing on the ticket?

No. Tickets purchased on Internet are personal and non-transferable. If the passenger’s documentation does not correspond to the data contained in the ticket, the ticket will not be valid and the passenger must purchase another new ticket.

What happens if I cannot print my ticket?

If your ticket could not be printed and the company you travel with does not let you access with your ticket reference number only, you can print your ticket at the Point of Sale. On international trips, it is mandatory to have e-ticket printed.

What are the advantages in travelling in Supra + Class?

The Supra+ service is equivalent to traveling in First Class, both by the characteristics of the bus (leather seats, ability to select individual seats...) as well as the services offered on Board (hostess, catering and personal assistance). You can consult the characteristics of class SUPRA + and SUPRA ECONOMY services on the website link.

Do we have special rates for groups?

In most part of the companies you can find special rates for groups up to 30% discount, depending on the routes and travelling dates. Currently, these special rates are only available through travel agencies.

How long in advance can I change or cancel my ticket?

You can cancel your ticket up to 2 hours before departure, with the consequent penalty, depending on the company and if you've previously made changes to your ticket. Please check in the section "General conditions".

2012 (c) Movelia Tecnologías, S.L. | Calle Santa Leonor, 65 (Avalon parque empresarial, Edificio A) 28037 Madrid | Teléfono: 902 64 64 28 | | C.I.F: B-83038539